ASETO Blog

Global support teams all face a similar problem where customers call in every hour, in more than one language, expecting the same quality answer. In order to fill that need, businesses will opt for round the clock customer service. This, however, is expensive and even if you were ahead of the curve, old school AI […]

Every business with a phone line knows the moment a caller gives up. They get stuck pressing numbers to navigate a menu just to reach a department that doesn’t quite match their issue, wait on hold, and hang up before anyone ever answers. That lost call becomes a missed sale, a frustrated patient, or a […]

If a voice agent can’t understand what a caller is saying, it can’t help them. That may seem obvious but it’s exactly the problem most businesses using voice AI in Cyprus are running into. Most speech-to-text systems will tell you they support Greek. Although that may be true, when it comes to Cypriot, that means […]