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The Evolution of Call Evaluation

Every Call Audited. Every Insight Captured. 100% With AI.

Aseto’s AI Call Evaluation automatically monitors, scores, and analyzes 100% of your customer interactions in real-time. Replace random manual sampling with deep semantic analysis that flags compliance risks, evaluates agent performance, and uncovers hidden customer pain points instantly.

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Smarter, faster, always available

Traditional Call Auditing Leaves You Exposed

Manual QA teams can only listen to 1-2% of total calls. When 98% of your customer interactions go unmonitored, compliance violations slip through, agent training becomes guesswork, and critical customer churn signals are missed entirely.

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AI Call Evaluation: Intelligence at Scale

Aseto’s AI Call Evaluation replaces subjective, time-consuming manual checklists with an objective, automated analytics engine. By scanning every second of audio, it eliminates compliance blind spots and turns raw conversations into structured, actionable business intelligence.

  • 1% Random Sampling →Limiting your view means missing major systemic flaws and compliance risks
  • Subjective Scoring → Different QA managers score the same call differently, leading to inconsistent feedback
  • Delayed Feedback → Reviewing calls days or weeks later means bad habits are reinforced and customer issues escalate
  • Siloed Audio Data → Millions of minutes of voice data sit completely dark, unindexed, and unused

Turn Every Conversation Into a Competitive Advantage

Consistent quality builds long-term customer loyalty. Aseto extracts deep behavioral data and sentiment from every call, giving your management team the precise roadmap needed to optimize operations, train elite agents, and maximize retention.

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A Continuous, Automated Quality Assurance Engine.

Our AI Call Evaluation functions as an tireless, expert auditor for your entire contact center operation. Utilizing advanced natural language processing (NLP) and custom evaluation frameworks, it grades every interaction against your exact compliance and service standards the second the call ends.

  • Audit 100% of your volume instantly → Never guess what happens on your lines. Grade every single call for script compliance, politeness, and resolution speed
  • Catch compliance risks before they escalate →Automatically flag legal liabilities, missing mandatory disclosures, or aggressive behavior for immediate supervisor review
  • Auto-generate personalized agent coaching →he AI pinpoints exactly where an agent struggled (e.g., handling objections) and suggests specific improvement paths
  • Extract structured sentiment & trends→Move beyond basic metrics. Understand why customers are frustrated or what competitors they are mentioning across thousands of hours of audio

From Raw Audio to Strategic Intelligence

Aseto’s AI Call Evaluation uses specialized analytical layers to process, understand, and score every phase of a phone call. This intelligent backend ensures your management team gets surgical, unbiased data from every interaction.

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Transcribes call audio with extreme accuracy, cleanly separating the customer’s voice from the agent’s voice.

Cross-references the transcript against required brand scripts, legal disclaimers, and prohibited language.

Measures tonal shifts, interruptions, and emotional trajectories to score the soft skills of the interaction.

Pushes final QA scores, call summaries, and risk flags directly into your CRM or agent performance dashboards.

Unlock the Power of ASETO

Find out how ASETO helps your business automate calls, improve service quality, and scale effortlessly.

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