ASETO Blog

A few years ago, calling a company usually meant waiting on hold for a person to answer or navigating through a phone tree. Things are changing. Voice AI agents can now answer the phone, understand what a caller actually wants, and handle the request, whether that is booking an appointment, checking an order, or transferring […]

Customers do not want to wait on hold, and they do not want to repeat themselves to three different agents before getting an answer. That frustration is a big part of what is pushing so many companies toward automated customer service today. Done well, you won’t have to worry about replacing people. You’ll be making […]

A Sigmalive journalist was not expecting much when the phone rang. It was a call from a medical center in Nicosia, confirming an appointment with an ophthalmologist for Friday the 14th of August at 11am. The voice on the line was calm, natural, and easy to follow. It confirmed her name, gave her the appointment […]